Help Center

About Machines

1. What if I don't know the model of the device I need?

If possible, please contact us and send us pictures, sizes, or compatible models of the required equipment for reference, we will try our best to meet your needs.

2. Can I go to your company and inspect the machines in person?

All customers are always welcome to visit our company and check machines in person. What’s more, if required, we can pick you up from the airport and help you check into hotels.

3. Do you guarantee the quality of the machines you sell?

Our equipment and machinery are rigorously tested to ensure quality, and we provide a period of after-sales guarantee.

4. Can I get a sample?

Sorry, we do not support sample orders. But I can give you more details about the product. Please tell me your detailed requirements. You can also visit our factory and inspect our products.

About Shipping

1. Can you ship worldwide?

This is a question that our customers often ask. We export a large number of equipment every year and have rich experience in transportation. You only need to tell us the destination and we will arrange the rest.

2. How soon can you ship the machine after the down payment?

Usually, we can ship the machine within one week, but sometimes the cause of the vessel schedule, we have to postpone shipment for one week.

3. How will I know the delivery of the goods?

We will give you the tracking number and check the location of the goods.

About After-Sale

1. Is there a warranty? How long does it last?

All engines and genuine OEM parts come with a warranty (varies by product category).
Coverage: Non-human-induced damage (e.g., material defects, manufacturing flaws).

2. How do I know if my issue is covered under warranty?

Submit a fault description, product serial number, and proof of purchase. Our team will assess eligibility within 24 hours.

Exclusions: Damage caused by improper operation, incorrect installation, or use of non-genuine parts.

3. My engine won’t start/malfunctions after installation. What should I do?

Step 1: Check basics (fuel/power supply, clogged filters, loose sensor connections).
Step 2: If unresolved, contact support via phone/live chat. Share photos/videos for faster diagnosis.

5. How fast does your support team respond? Is 24/7 service available?

24/7 Multilingual Support: Phone, email, live chat (English/Chinese).

Critical Issues: Guaranteed 2-hour response and 48-hour resolution.

6. Do refurbished/used engines come with the same support?

Have a warranty with full inspection reports available.